Shipping policy

Shipping & Delivery

HairWeGo works with third-party carriers to deliver your order. Please review the information below before completing your purchase.

Order processing

Orders are typically processed within 1–3 business days after payment is confirmed. Processing time is separate from carrier transit time. Weekends, public holidays, high-volume periods, address verification, and payment review may require additional time.

Shipping rates and delivery estimates

Available shipping methods, charges, and any estimated delivery window are shown at checkout when available. Delivery dates are estimates, not guarantees. Transit time begins after the carrier accepts the package.

Order tracking

When tracking is available, it will be sent to the email address used at checkout. Tracking may take some time to update after shipment. You can also use our Track Your Order page.

Shipping address

Customers are responsible for providing a complete and accurate shipping address, including apartment or unit number where applicable. Contact us immediately if you notice an error. We will try to help before fulfillment, but changes cannot be guaranteed after processing or shipment.

Additional carrier charges or reshipment costs caused by an incomplete or incorrect address may be the customer’s responsibility.

Carrier delays

Delivery may be affected by carrier delays, customs inspections, weather, holidays, service disruptions, remote locations, or other circumstances outside our reasonable control. HairWeGo cannot guarantee carrier delivery dates, but we will assist with available tracking information.

International orders, duties, and taxes

International shipments may be subject to customs duties, taxes, brokerage fees, or import restrictions. Unless clearly collected at checkout, these charges are the customer’s responsibility. Customs processing may extend delivery time.

Split shipments

Items in one order may occasionally ship separately. If this happens, you may receive more than one tracking number and your packages may arrive at different times.

Lost, damaged, or marked-delivered packages

If tracking has stopped updating, shows delivery when you cannot locate the package, or the parcel arrives damaged, contact the carrier and HairWeGo Support promptly. Include your order number, tracking number, and clear photos when applicable so we can review the available options.

HairWeGo is not responsible for theft after a carrier confirms delivery, but we will provide reasonable assistance with carrier inquiries.