Refund policy

Returns & Exchanges

We want you to feel confident shopping with HairWeGo. Because wigs and hair products are personal-use items, returns must meet the hygiene and condition requirements below.

14-day return request window

You may request a return within 14 days after your order is delivered. Contact us before sending anything back. Returns sent without approval may be delayed or refused.

How to request a return

  1. Contact us through the Contact page or WhatsApp.
  2. Provide your order number, the item you wish to return, and the reason for the request.
  3. For an incorrect, damaged, or defective item, include clear photos of the item, packaging, and shipping label.
  4. Wait for return instructions and the approved return address before shipping the item.

Return eligibility

To qualify for a return, the product must be unused, unworn, unwashed, and in its original condition. Lace, caps, tags, packaging, seals, and included accessories must remain intact.

Items that cannot be returned

  • Items that have been worn, installed, cut, styled, dyed, washed, brushed, combed, sprayed, or otherwise altered.
  • Items with removed or damaged lace, tags, hygiene seals, packaging, or accessories.
  • Items showing odors, makeup, hair products, or other signs of use.
  • Final-sale or clearance items where clearly marked at the time of purchase, except where required by law.

Incorrect, damaged, or defective items

Please contact us as soon as possible after delivery. If we confirm that the item is incorrect, damaged, or defective, HairWeGo will provide an appropriate solution, which may include replacement, refund, or approved return shipping.

Return shipping and original charges

Customers are responsible for return shipping costs unless the item received is confirmed to be incorrect, damaged, or defective. Original shipping charges, customs duties, taxes, and other external fees are non-refundable unless required by applicable law.

Use a trackable shipping service and keep the receipt. HairWeGo cannot issue a refund for a return that does not reach the approved return address.

Refunds

Returned items are inspected after arrival. If approved, the refund will be issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

Order cancellations

Contact us promptly if you need to cancel or change an order. We will try to help before fulfillment begins, but cancellation or address changes cannot be guaranteed after processing or shipment.

Color and texture

Colors and textures may appear slightly different because of lighting, photography, monitor settings, and natural variation. Minor differences that do not affect normal use are not considered defects.

This policy does not limit any rights available to you under applicable consumer law.