Refund policy

At Hair We Go, we are committed to providing quality products and a positive shopping experience.

Due to the personal nature of hair products, all returns and exchanges are subject to the following conditions.

Return Conditions:

Customers may request a return within 14 days after delivery.

To be eligible for a return:
• The product must be unused, unworn, unwashed, and in original condition.
• The lace, cap, tags, packaging, and accessories must remain intact.
• Products that have been cut, styled, dyed, installed, washed, or altered cannot be returned due to hygiene and product safety considerations.

Hair We Go reserves the right to refuse returns that do not meet these requirements.

Product Appearance:

Due to differences in lighting, photography, display settings, and individual perception, actual product color, texture, and appearance may vary slightly from images shown on the website.

Such variations do not constitute a product defect.

Refund Processing:

Approved refunds will be processed after inspection of the returned product.

Shipping fees, customs fees, and any additional charges are non-refundable unless required by applicable law.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

By purchasing from Hair We Go, customers acknowledge and accept these terms.